FAQ AND SHOPPING INSTRUCTIONS
01 Order Process
Please read carefully before placing an order
Please add the selected products to the shopping cart and fill in your shipping information. We uses the international standard SSL information security encryption to protect the privacy of personal information.
We provide "Online Credit Card" and "Super Merchant Cash on Delivery" payment methods. You will be directed to the blue gold payment window. After your payment is completed, it will be automatically returned to our official website and confirm whether the order is established. And we will also send an order establishment message to your mailbox, alsoPlease confirm whether the purchased style and quantity are correct!Please confirm whether the purchased style and quantity are correct!
We provide "SF Express" and "DHL" services. SF Express will send you an email with a logistics tracking number to track the status of the goods.
02 Instructions for return
Please read carefully before placing an order
If our products do not meet your expectations,The product is new and unused,We accept return service within 7 days. Customized products cannot be returned or exchanged.
If the invoice is lost, please forgive us for your failure to return the goods!
when we After receiving the product Confirm that in a brand new unused situation, please provide us with the refund amount account, we will handle the refund immediately. (Without notice)
We will refund the amount of the product, but the return shipping fee shall be borne by the sender, please forgive us for it cannot be absorbed
Only provide shipping negligence and replacement of defective products at the time of shipment
We don’t accept exchange service as soon as possible,Please confirm the style and order you choose before placing an order,Does it fit your watch!
If you have any doubts Before placing an order, please contact our customer service staff or suggest you go to a professional watch shop for inquiries. Before shipment, we will confirm the good product status and then ship and order information.
The 7-day appreciation period is not a usage period or a trial period. The product needs to be brand new and unused when returned within 7 days!
03 Instructions for ordering overseas
Please read carefully before placing an order
For overseas delivery, use "DHL" delivery.
Recipient must fill in Complete and correct "Name" and "Address" and contact phone number, if you fill in incompletely or the information is incorrect, it will be "Unable to receive the package" or "Unable to deliver",Therefore, the additional shipping costs must be borne by yourself.
If the redistribution is the above situation, and the "rejected package" and other factors, the order will be cancelled directly, and the freight and related costs will be deducted.
Depending on the region, the goods will be delivered about 3-7 days after being sent out. Depending on the delivery status of the courier and the customs random inspection, the delivery time may be extended.Customs taxation is at your own expensePlease forgive me.
